Avi Kluger: "Perceived Listening and Job Performance: Theory, a Systematic Review, and Meta-analyses"
Chair/s:
Michael Bosnjak (ZPID - Leibniz Institute for Psychology, Trier, Germany)
Employees (and managers) who listen well are claimed to be superior job performers across occupations and industries. However, the evidence for this claim is scattered across fields, including Marketing, Nursing, Communication, and Management. To assess the effects of listening, we propose a theoretical account predicting that the perception that an employee listens well is associated with (a) speaker’s positive affect, (b) listener’s knowledge, and (c) relationship quality between listener and speaker, and consequently (d) listener’s and speaker’s job performance. To assess our account’s plausibility, we propose the registration of a comprehensive systematic review and meta-analyses of the effects of listening on these four outcomes. For the systematic review, we consider challenges in searching ProQuest and EBSCO databases. We propose to use covidence.org for the extraction of papers. To extract information from included papers and minimize coder errors, we constructed a user-friendly Qualtrics survey. The Qualtrics survey accepts input from EndNote, and it is read by R. We demonstrate, with four studies, how our R code will be used to calculate inter-judge agreement, flag discrepancies between coders, correct errors, and perform three-level meta-analyses, testing our hypothesis and a host of potential methodological moderators.