ETLTC2020-Virtual is an initiative of the ACM Chapter on Elearning and Technical Communication and the Technical Communication Lab based out of the Center for Language Research, Dept of Computer Science at the University of Aizu, Japan. The ETLTC 2020-Virtual theme – Educational Technology and Technology Assisted Language Learning addresses the collaboration between the use of technology in global education and language studies. The idea of this conference is to foster a global communication platform that aims to discuss technology-assisted language learning and teaching and customer satisfaction worldwide in all other uses of educational technology. This is an opportunity to create synergy between educators and industry professionals across a wide spectrum of applications. The conference’s two cross-cutting themes are designed to help unpack the interrelations of quality education, use of technology for academic and industrial learning, and the technical communication that will help people understand the details of the use of such technology through the lenses of linguists and technical communicators, consumers of technology, customers who handle e-commerce technologies and interfaces that lead to learning; teachers including corporate trainers; education specialists, school and corporate leadership, and school and corporate governance. ETLTC's community of educational researchers, policymakers, and practitioners increasingly recognize that educational and industrial challenges in the use of technology, language and communication are getting increasingly complex, dynamic and multidimensional. ETLTC will, therefore, create a platform for exchange, learning, and collaboration between professionals who are working directly in the industry or in close association with it, and traditional faculty and students who work with different educational technologies in daily life. This platform will also allow us to understand how to bridge the gap between what we teach in our classes, and how useful it is in real life industry (transfer skills).